About Leonard

Mediation Principles from Leonard Gross

For Leonard, preparation is the foundation of every successful mediation. He believes in dedicating significant time to reviewing the briefs and evidence submitted, making careful notes of any inconsistencies, and comparing the positions of both sides. In his view, a good mediator enters the room ready to ask thoughtful questions that shed light on each party’s strengths and weaknesses without directly stating them. This preparation paves the way for resolutions that are both meaningful and lasting.

Equally important is building trust. Leonard emphasizes that mediators must listen closely to each party’s story, even when the details may seem tangential. By giving space for each side to feel heard, he creates an atmosphere of genuine respect. He remains neutral when communicating between parties, ensuring fairness in every interaction, and avoids pressuring anyone into accepting a proposal.

Perhaps the most valuable lesson Leonard shares is the importance of patience. Mediation, he explains, is not about rushing to an agreement. It is about creating the conditions where parties can fully consider their options.

Interview with Leonard Gross

What inspired you to become a mediator?

When I sold my company and retired, our in-house lawyers told me I would make an excellent mediator. They pointed to the many business conflicts I had resolved quickly and fairly with customers, vendors, and employees. I decided to learn more, took classes, shadowed accomplished mediators, and discovered what worked and what didn’t.

What are the best practices for preparing for a mediation session?

Carefully studying briefs and evidence from parties and their attorneys, noting inconsistencies, and considering contrary evidence and arguments.

How do you approach building trust and rapport with parties?

By exhibiting fairness at all times, never disagreeing directly, and gradually helping them see it is in their best interest to settle during mediation.