By: Andressa Bortolin and Jared Lee ABSTRACT: This article focuses on the aspects of dealing with High-Conflict Personalities when in an online mediation process. Seven months after the outbreak of the COVID-19 pandemic, many mediations have been conducted online. While some mediators have been mediating online since before the pandemic, many mediators have only begun their online practice in the past few months. Now that online mediation has become normalized, how have mediators handled the shift? How does in-person mediation differ from online mediation, and what have mediators done to capitalize on those differences to excel in virtual mediations? What

By: Jared Lee and Andressa Bortolin ABSTRACT: This article focuses on the benefits that arise from online mediation. Seven months after the outbreak of the COVID-19 pandemic, many mediations have been conducted online. While some mediators have been mediating online since before the pandemic, many mediators have only begun their online practice in the past few months. Now that online mediation has become normalized, how have mediators handled the shift? How does in-person mediation differ from online mediation and what have mediators done to capitalize on those differences to excel in virtual mediations? What is the future of online dispute

By: Jennifer Johnston Terando, R.N., Esq. An MCLA Certified Zoom Panel Mediator The roots of Online Dispute Resolution (“ODR”) trace back to eBay, which created an ODR program where, once a buyer or seller opened a claim, mediation was conducted through asynchronous email communications between an eBay mediator and the parties, individually. Since then, ODR has developed in additional formats from text programs, to artificial intelligence platforms, such as Smartsettle, where unique algorithms are subject to patent protection. As video-conferencing has reached new peaks of sophistication, ODR has expanded to include the hosting of “traditional” mediation, where mediators, lawyers and