
High-Conflict People in Online Mediation
By: Andressa Bortolin and Jared Lee ABSTRACT: This article focuses on the aspects of dealing with High-Conflict Personalities when in an online mediation process. Seven months after the outbreak of the COVID-19 pandemic, many mediations have been conducted online. While some mediators have been mediating online since before the pandemic, many mediators have only begun their online practice in the past few months. Now that online mediation has become normalized, how have mediators handled the shift? How does in-person mediation differ from online mediation, and what have mediators done to capitalize on those differences to excel in virtual mediations? What